Q: Can I travel with the driver, and does it cost more?
A: Up to two passengers may travel with the driver, and this does not affect the price in any way.

Q: Where are you based, and what areas do you cover?
A: We have vans all over London and we cover the whole M25 area. We will also do nationwide runs which start or end in London.

Q: How much advance notice do you need for a booking?
A: Usually 1 day before is enough, but at weekends the earlier you book the better the chance of getting the exact time you require.

Q: Are there any additional costs or charges?
A: No, except if you go over your chosen Loading Time allowance or a parking fine is incurred. You do NOT pay extra for fuel, stairs, traffic jams, mileage, congestion charge, etc.

Q: What about parking?
A: Our drivers will always try to park legally and close to your property, however ensuring adequate parking is the responsibility of the customer. As such we recommend that you either obtain permission from your council or reserve space outside your property- this will help keep loading time to a minimum and avoid any parking fines. If a penalty charge is incurred we request immediate payment to the driver by the customer. The laws are (loosely) as follows- Double red lines usually means no stopping or loading ever, single reds may have loading bays or time restrictions, double and single yellows usually allow 20 minutes of loading provided the warden can see it taking place (unless there are curb markings/signs saying otherwise).

Q: What if I go over the Loading Time allowance I booked?
A: Overtime is charged at 50p per minute, 75p with driver loading, and £1 if you have requested an additional loader- we do this to encourage realistic estimations and therefore ensure our next customers can be serviced on schedule. The driver is often able to predict if your load is likely to take longer than you booked, this should help calculate any possible overtime charges. For advice on estimating please contact us.

Q: I've had a cheaper quote- will you beat it?
A: No, we do not price match. We are the only company we know of who transparently show prices which are fully inclusive and instantly available online for anyone to view- there are no 'hidden' surcharges for things such as Goods In Transit insurance (many Man and Van companies do not have this- your goods would be uninsured for breakage), mileage, fuel, tolls, traffic jams, extra boxes, stairs, congestion charge, VAT, etc. We are also the only company we know of to offer an 'on time' guarantee. We price competitively for a professional high quality service and do not try to undercut others.

Q: Am I charged for the the van to get to my pick up address?
A: No. Price is calculated from your departure point to your destination point.

Q: When does my loading time allowance start and end?
A: It begins when we arrive and stops upon receipt of payment, but DOES NOT get used during the journey.

Q: If I don't use all my time do I get a refund?
A: Sorry, no- prices are calculated on loading time, time of day, day of week, distance, driver help and any additional costs such as Congestion Charge- Load Time alone is a marginal factor. We also block the requested time out and do not take overlapping bookings for that driver. So for the sake of our schedules (and your pockets!) please try to be as accurate as possible in your estimation- contact us if you need advice.

Q: Does my quote include the Congestion Charge?
A: Yes, our quoting system automatically flags any postcode within the CC Zone and factors it into your price.

Q: Do I have to give you a deposit?
A: No- we take bookings on the assumption that you want our service! If you must cancel, please do it AT LEAST 6 (six) hours before our due arrival to avoid incurring the call out charge, which is 50% of your booking fee.

Q: Can I pay by credit card?
A: Yes, we can accept all major credit/debit cards via PayPal- these are however subject to a 5% fee and must be made 24 hours before the job, and any overtime must be paid after the job by cash or cheque. We can also invoice for corporate work, please contact us in advance to set up an account. 

Q: Am I insured for breakages?
A: Yes, our vans are all fully comprehensively insured with additional 'Hire and Reward' cover which allows us to carry passengers, and we also have £10,000 Goods In Transit insurance plus £1,000,000 Public Liability insurance AS STANDARD. We can also arrange additional specific item insurance for you if you wish. Obviously we treat all items with great care, and our vans carry straps, blankets, tools and trollies for safety and protection.

Q: Do you have breakdown cover?
A: Yes, we have full AA cover with onward journey protection. This means even in the event of a breakdown the van would be towed to your destination with the load. Of course, all our vans are regularly serviced and carry spare wheels.

Q: Will you do clearances or take things to a Dump?
A: We are not licensed waste carriers, but the odd item of furniture or suchlike may be possible to recycle or dispose of- however councils normally charge a minimum of £45 for tipping. We can not take any toxic or loose waste, nor any badly soiled items or loads. Try one of the many waste disposal companies on Google or Yahoo. 

Q: Can you do full house removals?
A: It is possible but obviously we are limited by the size of our vans- we mainly do light moves in urban areas, eg. 1 or 2 bed flats or furniture delivery. We are essentially a goods taxi service rather than a full removals company! However we can always bring more than one van, which will almost certainly still be cheaper than a full removal.

Q: What about longer runs?
A: We are happy to do them, but they must either start or end in the London/M25 area. Please check the instant quote page for a price.

Q: How will I know you are definately coming?
A: Apart from your confirmation email we will also contact you the day before your booking, and then again as we approach your pick up time on the day.

Q: What if you are late?
A: We try to factor most eventualities into our schedules, such as traffic jams and overunning jobs, but sometime delays are inevitable. However we take punctuality very seriously, and to this end if we are ever more than 60 minutes late we will give you a 10% reduction of your booking fee, immediately redeemable , even if it is entirely beyond our control.

Q: Should I tip the driver?
A: If they have exceeded your expectations, then feel free! You are under absolutely no obligation to do so, and should in no way feel pressured to.