man_and_van/hotornot.gifOur Guarantees
Man And Van London Light Removals



We are fully aware of the dubious reputation the 'man and van' business has, and we understand your fears... no shows or late arrivals, mobile phones switched off, unroadworthy vans, rally drivers, disappearing goods, bad communication, grumpy unfit helpers, hidden extra charges, etc...

We have changed all this. We know that we give a great service- our customers tell us, and the amount of repeat and regular client bookings speak for themselves. But for total peace of mind we insist that the following guarantees are in place.

1) Lateness

Occasionally unforeseen delays are inevitable. Although we try to factor traffic problems or overrunning jobs into our schedules, we will give a 10% reduction on any booking where our 'Man and Van' arrives at the starting address more than 1 hour later than your agreed and confirmed pick up time, regardless of the circumstances. Should it be over 2 hours late, you get 25% off, or over 3 hrs then 50% off. Anything over that, we do the job completely FREE. (to reassure you, only the first one (10%) has ever happened...)

Our drivers will also keep you fully informed in advance should any potential lateness look likely, and continue to give updates of their progress until they reach you.

Your cost reduction will be offered by your driver if he is late. It is immediately redeemable and will be subtracted from your booked fee at the end of the job.

2) Breakages

We are insured for £10,000 per load- so this covers anything huge and expensive like your prized flatscreen, or the bottle of Cristal Brut 1990 Methuselah. But the piece of glass that slips out of the picture frame, or the lampshade that dents... we will repair or replace any item that is damaged while under our care.

3) Communication

We have our own methods and system, which you will be fully informed about when you book with us- but if we do not honour our communication promises on the day and you are not satisfied that you were always fully informed then you will get 10% off, instantly redeemable from the job price. 

4) Satisfaction

If you are not totally happy with the service you are getting, we will arrange an alternative. This means either a new driver from us and your move will be FREE, or we will pay for another company to come and do it for you. How can we make such an outrageous offer? Because we are certain we wont ever have to use it- and if we ever mess up so badly that we DO have to do it, then we deserve to pay the price!

5) Your Guarantee to Us

If there is anything we can do to improve our service, you must TELL US! Speak to your driver directly, or tell us what you want through the office. We may not have thought of it, we might have missed something obvious... and if its useful enough we will send you something nice...!