Terms and Conditions
Man And Van London Light Removals
- Payment is to be made to the driver directly at the end of the job using cash or cheque. We accept debit or credit cards via the office, subject to a 5% handling fee- payment must be made 24 hrs before the job and any overtime is payable to the driver in cash or cheque afterwards. Invoicing is by prior arrangement only.
- Should the loading/unloading total time exceed the amount which was booked, any extra will be charged at 50 pence per minute, 75p per minute if using Driver Assistance, and £1 per minute if two loaders are used.
- Ensuring adequate parking is the responsibility of the customer. If a penalty charge is unavoidably incurred we request immediate payment to the driver by the customer. We will always do everything we can (within the law!) to prevent this from happening.
- Our service guarantees are offered in good faith. If you are unhappy you must tell us immediately and we will offer alternatives (this obviously does not include existential angst, a hangover or 'because its raining'...). It must be directly related to driver negligence, rudeness, non communication or anything that reasonably constitutes 'bad service'. Accidents can sometimes occur- if anything is broken by us we will arrange repair, replacement or an insurance claim- however this alone does not constitute grounds for dissatisfaction, unless related to the above. We want you to experience a stress free, trustworthy service and the guarantee is for your protection, but we cannot accept frivolous or vexatious claims.
- Our vans are all comprehensively insured for Hire and Reward, plus an additional £10,000 Goods In Transit insurance and £1,000,000 Public Liability insurance. Any damage must be reported and verified immediately with the driver who will provide a claim form. We can not accept responsibility for any alleged damage after job is complete and payment has been made. In line with the terms of our underwriters, the first £250 (excess charge) of any claim is the customers responsibility and will be required in advance to initiate the claim process with our insurance company.
- We request that customers disclose as much information about the load as possible, ie. amount and nature of items, any special parking arrangements, any stairs or tight spaces to be negotiated, items which might need dismantling and so on.
- We reserve the right to refuse to take any load we feel is unsuitable or that has not been accurately specified before collection and therefore may affect later scheduled clients.
- Any single item must not weight more than 30kg PER MAN lifting it, for Health and Safety stipulations and insurance reasons. If you have a very heavy item please ensure you have enough people to carry it- we reserve the right to refuse transit if potentially dangerous or harmful to the item, our staff or the customer.
- Delicate or fragile items must be adequately packed or protected by the customer- we only carry blankets for general protection while in transit.
- If you need to cancel but do not inform us at least 6 (six) hours before our due arrival time, you will be liable to a call out fee of 50% of your booking cost.
- Any outstanding invoice unpaid after 14 days will incur interest, calculated daily and backdated to the job date, at 3% above the current stated HSBC interest rate. After 30 days the invoice will incur a further £35 administration surcharge and be passed on to a 3rd party collection agency. We will inform you 5 days before this occurs, and after this we will have no further responsibility or involvement in the debt.
- By making a booking with OnlineTaxiVans you are accepting the Terms and Conditions of our 'London Man And Van' service.
Online Taxi Vans Ltd, Uk registered company number 05601224